Yes. Speak to our sales team today about booking an appointment in our showrooms in either Melbourne or Gold Coast.
Please note, we do not have the space in our showroom to display every piece of furniture from our range so it is best to let us know what it is you are wanting to view and we can ensure we have it ready for your appointment.
Items that are suitable for outdoor use have an “Outdoor” tag displayed on the website.
No, we prefer to deliver furniture to avoid damage. We allow collection in Victoria and Queensland of crockery, cutlery, glassware and linen.
No this is quoted separately and takes into consideration factors like distance, amount of gear, trucks and staff.
No – the minimum spend relates to the hire spend of equipment only, any delivery and collection fees are additional.
We don’t charge any additional fees for equipment hire or delivery and collection fees over the weekend.
Yes, we do charge more for delivery and collection fees on a public holiday.
Yes, we set everything up except the tableware which we leave neatly stacked for the hospitality/catering staff.
No, as long as all items are back in their original box we will wash everything in sterilised conditions back at our warehouse.
We operate across Victoria, Queensland and New South Wales, delivering event hire solutions nationwide.
Our New South Wales location services the greater NSW region and now offers an expanded range that includes furniture hire alongside tableware, décor, linen and service equipment, with the offering continuing to grow.
Our Queensland location also services northern New South Wales, including destinations such as Byron Bay, giving access to a broader range of hire items where required.
Beyond our primary locations, we’re highly experienced in delivering events across Tasmania, South Australia and Far North Queensland, supported by our established logistics and nationwide event expertise.
If you’re unsure which location is best suited to your event or have specific requirements, our team is happy to guide you – ensuring a seamless setup, wherever your event takes place.
Yes. We’re now operating across New South Wales, with our offering expanded to include furniture hire alongside tableware, décor and service equipment, providing a complete, seamless event hire solution.
As per our Terms & Conditions unfortunately, once the equipment has been confirmed, paid and delivered we are unable to offer a refund.
Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.
Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment, as well as standard glassware breakages. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.
Yes. We have a minimum hire spend policy as per the following:
Please note, these minimum hire spends do not include damage waiver, delivery or collection fees.
The more notice we have of confirmation the better. Until we have a signed confirmation and your 40% deposit, the items you have chosen are not on hold for your event and may be booked by someone else. However, we always try to be as flexible as possible and can try to accommodate your event with as little as 24 hours’ notice.
In peak summer months we do become fully booked so it is best to get your order confirmed early. We can always make minor changes to your order, to accommodate moving guest numbers, or the weather up until 24 hours prior to your delivery date.
You will receive an official quote from one of our Account Managers that will include a copy of our T&C’s.
Once you are ready to confirm things, please sign the confirmation box on the final page of your quote and return to your Account Manager. An invoice will then be generated, and a 40% deposit is due before we can reserve the equipment for your event.
Cleared funds are required 72 hours prior to delivery and can be made by EFT or Credit Card (credit card surcharges apply). Items will not be dispatched until full funds have been received.
The link to our online payment request facility is in the footer of our website.
All cancellation will incur fees as outlined below. Cancellation periods are calculated in calendar days from the scheduled delivery date.
Cancellations made more than 21 days before delivery will receive a refund of any funds remitted, minus a $250 administration fee.
Cancellations made 7 – 21 days before delivery will forfeit the booking deposit as defined in clause 8. Any additional payments will be refunded minus an $80 administration fee.
Cancellations made within 7 days of delivery will receive a refund for the delivery and collection fees only, the cost for hire equipment is considered as cost of lost opportunity and is not refundable.
No refund applies for customer pickups cancelled less than 7 days from collection.
No refund applies for equipment cancelled on delivery.
No refund applies to cancellations of Premium, Custom Built or Special Purchase Equipment.
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