Yes. We have a minimum hire spend policy as per the following:
Please note, these minimum hire spends do not include damage waiver, delivery or collection fees.
Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment, as well as standard glassware breakages. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.
Yes! We are very well versed in executing events in Sydney, Tasmania, South Australia and even Far North Queensland.
Give us a call to talk about your interstate event requirements and how we may be able to assist.
Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.
As per our Terms & Conditions unfortunately, once the equipment has been confirmed, paid and delivered we are unable to offer a refund.
We allow small orders and selective items to be collected from our warehouse. This includes cutlery, crockery, glassware and decor items as well as a small selection of furniture pieces. The majority of our furniture items will require delivery from our team to your chosen venue.
Approved orders must be collected in a secure covered vehicle which has tie points for furniture if required. Collection or return of orders by third parties or couriers is not permitted. The items allowed for collection is at the discretion of your Account Manager.
A security form must be completed prior to collection, which requires a driver’s license and credit card details.
For orders not returned on the agreed date, additional charges apply. Please call us as soon as you think you may not be able to return the items on time so we can discuss alternate arrangements.
Cancellations that are made more than 7 days from delivery will receive a refund of any additional funds remitted, excluding the 40% booking deposit.
Cancellations made less than 7 days from delivery will receive a refund for the delivery and collection fees only – the cost for hire equipment is considered as cost of lost opportunity and is not refundable.
No refund applies for customer pick-ups cancelled less than 7 days from collection.
No refund applies for equipment cancelled on delivery.
No refund applies to cancellations of Custom Built or Special Purchase Equipment.
No refund applies to booking deposits.
Booking deposits are non-transferable.
Refunds may incur a $55 administration fee.
You will receive an official quote from one of our Account Managers that will include a copy of our T&C’s.
Once you are ready to confirm things, please sign the confirmation box on the final page of your quote and return to your Account Manager. An invoice will then be generated, and a 40% deposit is due before we can reserve the equipment for your event.
The more notice we have of confirmation the better. Until we have a signed confirmation and your 40% deposit, the items you have chosen are not on hold for your event and may be booked by someone else. However, we always try to be as flexible as possible and can try to accommodate your event with as little as 24 hours’ notice.
In peak summer months we do become fully booked so it is best to get your order confirmed early. We can always make minor changes to your order, to accommodate moving guest numbers, or the weather up until 24 hours prior to your delivery date.
Cleared funds are required 72 hours prior to delivery and can be made by EFT or Credit Card (credit card surcharges apply). Items will not be dispatched until full funds have been received.
The link to our online payment request facility is in the footer of our website.