FAQs

Yes! It’s official: we are opening our doors in Sydney from March 2025. After receiving countless requests, we are thrilled to be able to offer a tri-state solution to the Australian events industry.

In the early stages of launching, we will simply be offering our tableware, décor and service equipment.

We are working hard to be able to offer you our most popular ranges of furniture. Keep checking back with us to see if there are any updates.

As we get things set up, we will not be offering customer collections from our warehouse but hope to do so in future.

Not yet. But we are happy to pay you a visit with our range of samples or put a mood board together with some inspiration and suggestions.

Yes.  We have a minimum hire spend policy as per the following:

Victoria and Queensland (including Northern NSW) orders;

• If your order requires delivery within the metropolitan area we have a minimum hire spend of $500.00
• If your order requires delivery to a regional area the minimum hire spend will start from $1000.00 depending on the distance of travel.
• Orders that require after hours delivery or collection must meet a minimum hire spend of $1000.00
• Orders approved for collection from our warehouse must meet a minimum hire spend of $250.00

New South Wales / Sydney orders;

• We require a minimum order spend of $1000 on hire product for deliveries within Sydney metro area.
• Currently we are not allowing customer collections, we hope to do so in the future.

Please note, these minimum hire spends do not include damage waiver, delivery or collection fees.

Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment, as well as standard glassware breakages. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.

As per our Terms & Conditions unfortunately, once the equipment has been confirmed, paid and delivered we are unable to offer a refund.

We currently operate in Victoria, Queensland and are excited to announce the opening of our new location in New South Wales from March 2025. While our NSW location is just getting started and has a smaller selection compared to our VIC and QLD locations, we’re continuously expanding our offerings there.

Our Queensland location also services northern New South Wales areas, including popular destinations like Byron Bay. This means that if you are located in northern NSW, you can benefit from the extensive range available at our QLD location.

We are also very well versed in executing events in Tasmania, South Australia and even far north Queensland.

If you’re unsure which location can best meet your needs or if you have specific event requirements, we encourage you to contact our team. We’re here to help ensure you have everything you need for your event.

Yes. Speak to our sales team today about booking an appointment in our showrooms in either Melbourne or Gold Coast.

Please note, we do not have the space in our showroom to display every piece of furniture from our range so it is best to let us know what it is you are wanting to view and we can ensure we have it ready for your appointment.

Cancellations that are made more than 7 days from delivery will receive a refund of any additional funds remitted, excluding the 40% booking deposit.

Cancellations made less than 7 days from delivery will receive a refund for the delivery and collection fees only – the cost for hire equipment is considered as cost of lost opportunity and is not refundable.

No refund applies for customer pick-ups cancelled less than 7 days from collection.
No refund applies for equipment cancelled on delivery.
No refund applies to cancellations of Custom Built or Special Purchase Equipment.
No refund applies to booking deposits.
Booking deposits are non-transferable.

Refunds may incur a $55 administration fee.

You will receive an official quote from one of our Account Managers that will include a copy of our T&C’s.

Once you are ready to confirm things, please sign the confirmation box on the final page of your quote and return to your Account Manager. An invoice will then be generated, and a 40% deposit is due before we can reserve the equipment for your event.

The more notice we have of confirmation the better. Until we have a signed confirmation and your 40% deposit, the items you have chosen are not on hold for your event and may be booked by someone else. However, we always try to be as flexible as possible and can try to accommodate your event with as little as 24 hours’ notice.

In peak summer months we do become fully booked so it is best to get your order confirmed early. We can always make minor changes to your order, to accommodate moving guest numbers, or the weather up until 24 hours prior to your delivery date.

Cleared funds are required 72 hours prior to delivery and can be made by EFT or Credit Card (credit card surcharges apply). Items will not be dispatched until full funds have been received.

The link to our online payment request facility is in the footer of our website.

Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.

We allow small orders and selective items to be collected from our warehouse. This includes cutlery, crockery, glassware and decor items as well as a small selection of furniture pieces. The majority of our furniture items will require delivery from our team to your chosen venue.

Approved orders must be collected in a secure covered vehicle which has tie points for furniture if required. Collection or return of orders by third parties or couriers is not permitted. The items allowed for collection is at the discretion of your Account Manager.

A security form must be completed prior to collection, which requires a driver’s license and credit card details.

For orders not returned on the agreed date, additional charges apply. Please call us as soon as you think you may not be able to return the items on time so we can discuss alternate arrangements.